Business intelligence applied : implementing an effective information and communications technology infrastructure / / Michael S. Gendron.
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| Year of Publication: | 2013 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvii, 254 p. :; ill. (some col.) |
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Table of Contents:
- Foreword
- Preface
- Acknowledgments
- Introducing ICT strategy
- Defining information and communication technology infrastructure
- Introductory business and technology strategy concepts
- Why build ICT infrastructure to support business processes?
- Understanding how ICT produces value
- Understanding your organization and its competitive environment
- Process improvement or innovation?
- Measuring the business value of ICT
- Best practices for documenting process change
- Best practices for documenting technology recommendations
- The business-driven infrastructure design (BDID) cycle
- Appendix ticket sales, Inc.: a fictitious business case
- About the author
- Index.