The Tyranny of Metrics / / Jerry Z. Muller.
How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewar...
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Place / Publishing House: | Princeton, NJ : : Princeton University Press, , [2019] ©2019 |
Year of Publication: | 2019 |
Language: | English |
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Physical Description: | 1 online resource (248 p.) |
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Muller, Jerry Z., author. aut http://id.loc.gov/vocabulary/relators/aut The Tyranny of Metrics / Jerry Z. Muller. Princeton, NJ : Princeton University Press, [2019] ©2019 1 online resource (248 p.) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself-and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021) Organizational effectiveness Measurement. Performance standards. BUSINESS & ECONOMICS / Management. bisacsh Abstract knowledge. Embracing the Fog of War. From Higher Aims to Hired Hands. KPI. Mass Flourishing. No Child Left Behind. accountability. balanced scorecard. behavioral systems analysis. competitive advantage. formulaic knowledge. higher education. innovation. key performance indicators. metric fixation. organizational complexity. pay for performance. pay-for-performance. performance effects. performance measurement. performance problem. productivity. time loss. transparency. value-added testing. Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 English 9783110610765 Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 9783110664232 ZDB-23-DGG Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics 2019 9783110606065 ZDB-23-DBV Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics, Law & Social Sciences 2019 ENG 9783110610130 Title is part of eBook package: De Gruyter Princeton University Press Complete eBook-Package 2019 9783110663365 print 9780691191911 https://doi.org/10.1515/9780691191263?locatt=mode:legacy https://www.degruyter.com/isbn/9780691191263 Cover https://www.degruyter.com/cover/covers/9780691191263.jpg |
language |
English |
format |
eBook |
author |
Muller, Jerry Z., Muller, Jerry Z., |
spellingShingle |
Muller, Jerry Z., Muller, Jerry Z., The Tyranny of Metrics / Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index |
author_facet |
Muller, Jerry Z., Muller, Jerry Z., |
author_variant |
j z m jz jzm j z m jz jzm |
author_role |
VerfasserIn VerfasserIn |
author_sort |
Muller, Jerry Z., |
title |
The Tyranny of Metrics / |
title_full |
The Tyranny of Metrics / Jerry Z. Muller. |
title_fullStr |
The Tyranny of Metrics / Jerry Z. Muller. |
title_full_unstemmed |
The Tyranny of Metrics / Jerry Z. Muller. |
title_auth |
The Tyranny of Metrics / |
title_alt |
Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index |
title_new |
The Tyranny of Metrics / |
title_sort |
the tyranny of metrics / |
publisher |
Princeton University Press, |
publishDate |
2019 |
physical |
1 online resource (248 p.) Issued also in print. |
contents |
Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index |
isbn |
9780691191263 9783110610765 9783110664232 9783110606065 9783110610130 9783110663365 9780691191911 |
callnumber-first |
H - Social Science |
callnumber-subject |
HD - Industries, Land Use, Labor |
callnumber-label |
HD58 |
callnumber-sort |
HD 258.9 |
url |
https://doi.org/10.1515/9780691191263?locatt=mode:legacy https://www.degruyter.com/isbn/9780691191263 https://www.degruyter.com/cover/covers/9780691191263.jpg |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.4013 |
dewey-sort |
3658.4013 |
dewey-raw |
658.4013 |
dewey-search |
658.4013 |
doi_str_mv |
10.1515/9780691191263?locatt=mode:legacy |
oclc_num |
1097665213 |
work_keys_str_mv |
AT mullerjerryz thetyrannyofmetrics AT mullerjerryz tyrannyofmetrics |
status_str |
n |
ids_txt_mv |
(DE-B1597)528404 (OCoLC)1097665213 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 English Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics 2019 Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics, Law & Social Sciences 2019 ENG Title is part of eBook package: De Gruyter Princeton University Press Complete eBook-Package 2019 |
is_hierarchy_title |
The Tyranny of Metrics / |
container_title |
Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 English |
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